Customer Reviews: Let them speak for us!
See what our customers say about our shop, products and service.
We ask you, our customers, to provide your honest opinion about the product and the order process. Below are the information we received so far (unfiltered and unedited).
Results: 16. Filter by vote:
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James K. on 1 November 2022(Note: 1/10)I never received my item u ignored me and never replaced or refunded to this day I'm still waiting for the ring I ordered and u have done nothing horrible service 100 terribleProduct ordered:
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Gary O. on 9 January 2022(Note: 1/10)Came wrong sizeProduct ordered:
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Curtis P. on 16 June 2021(Note: 1/10)Answer the queries properlyProduct ordered:
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Riya U. on 22 May 2021(Note: 1/10)Didn’t get my orderProducts ordered:
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Toni R. on 22 March 2021(Note: 1/10)I emailed you and got a shitty generic replyProduct ordered:
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Susan S. on 4 December 2020(Note: 1/10)The order you are asking me to review never arrived how do you expect me to give a positive review. The post office says they did deliver I say they didn't. I am £80 pound out of pocket! Any help from Harry Fay, NO. I have been a good customer and I feel very let down.Products ordered:
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Megan J. on 13 June 2020(Note: 1/10)I’ve only had my ring a year and it has snapped. I also have another ring from this website that also snapped. Really poor qualityProduct ordered:
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Madihah A. on 17 September 2018(Note: 1/10)My order is not even here
Response from Harry Fay: I can see your order was delivered one day after the comment was posted and I'm very glad you like your ring. I'm sorry for the delay caused by Royal Mail.Product ordered:
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Daniel B. on 17 January 2018(Note: 1/10)The ring I bought was nothing like the picture and it looks and feel extremely cheap and was not even a round shape it was a oval shape. Not happy at all.
Harry Fay: We are sorry you are not satisfied with your purchase. Please return it to us and we will issue a full refund.Product ordered:
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Natalie M. on 10 January 2018(Note: 1/10)I still have t received my order, it was for a gift!! I would like a full refund
HF Answer: We are sorry the postal service let you and us down. Your order has been fully refunded.Product ordered:
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Rachel G. on 5 October 2017(Note: 1/10)Order never arrived
Answer: We are sorry the package has been lost in the postal system. Your order has been fully refunded.Product ordered:
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Kimberley B. on 12 June 2017(Note: 1/10)Your rings are shit that makes your fingers go green within days of wearing it!
Harry Fay: Hi. We are sorry you had problems with tarnishing. We have sent you an email, please have a look on it.
As a general rule - in some circumstances the sterling silver can tarnish. The best way to avoid this is by cleaning the ring regularly. It will also make the ring shine more.Product ordered:
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Heather W. on 19 December 2016(Note: 1/10)The size guide was useless. Both of us measured our fingers according to your chart and they are several sizes too big. My was meant for my ring finger but is almost too big for my thumb, and my partner's is big enough to fit over two of my fingers. Absolutely useless and a waste of money.Products ordered:
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Removed R. on 21 June 2016(Note: 1/10)Still waiting for the ring I ordered on the 20 May.It was lost in the post and you dont seem to want to replace it.
Harry Fay's Answer: the package was sent using signed for service and the post office says the package was delivered. We have filed a claim on your behalf, so they can investigate who signed for your package. We will help you find your package, but it just takes time.Product ordered:
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Alex S. on 4 April 2016(Note: 1/10)Still haven't received my order its been 22 days since i ordered it. It was last located by yourself at heathrow on the 18th of march. The reason why im concerned is because heathrow is approximately 5 hours away from my location.
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Ryan B. on 15 February 2016(Note: 1/10)ring looks cheap and nasty
Harry Fay: We are very sorry you didn't like the ring. We offer a money back guarantee on our products, so please contact us if you want to return it.Product ordered:
International Delivery
We deliver to:United Kingdom
Outside Europe:
Australia, Canada, New Zealand United States.
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